Training & Development

Door Supervisors and top-up


In the realm of security management, continuous learning and development upskilling are essential to keep up with evolving threats and challenges. Security Management South West Limited (SMSW) is a company that places a strong emphasis on professional development, offering a range of specialised courses through their Training Academy

Door Supervisor Courses: A Gateway to Security Excellence

The Door Supervisor Course offered by the SMSW Training Academy is specifically designed for individuals aspiring to become licensed Door Supervisors and Security Officers. This comprehensive course equips participants with the knowledge and skills necessary to excel in these challenging and critical role and goes far and above the minimum standards.

Key Components of the Door Supervisor Course:

Legal and Regulatory Knowledge:

Participants gain a deep understanding of the legal responsibilities and obligations associated with the role of a door supervisor. This includes crowd management regulations, licensing laws, and procedures for handling incidents.

Conflict Management:

Door supervisors often encounter challenging situations that require effective conflict management. The course provides techniques for de-escalation, communication, and handling confrontations professionally.

Physical Intervention:

In situations where verbal communication is not enough, door supervisors must be able to use physical intervention techniques safely and responsibly. The course includes training in physical restraint methods following legal guidelines.

First Aid


In high-pressure situations, having skilled first responders who can provide immediate medical assistance can be a matter of life and death. Security Management South West Limited (SMSW) recognises the critical importance of emergency first aid training and has integrated it into their Training Academy

Key Components of the Training:

Basic Life Support (BLS):

Participants learn how to perform Cardiopulmonary Resuscitation (CPR) effectively, a life-saving technique used to maintain blood circulation and provide oxygen to the brain during cardiac arrest.

Dealing with Choking:

The course covers procedures to handle choking incidents, ensuring that participants can respond promptly to clear an obstructed airway.

Treating Wounds and Bleeding:

You will learn how to provide appropriate first aid for different types of wounds and control bleeding effectively.

Managing Shock:

Participants are trained to recognize the signs of shock and provide immediate assistance to stabilize the casualty’s condition.

Medical Conditions:

The training includes guidance on handling common medical conditions such as heart attacks, strokes, and seizures.

Highfield Qualifications Approved Training Centre

As a Highfield Qualifications Approved Training Centre, we are committed to adhere to their quality assurance standards and to implement a program of continuous improvement in training delivery and assessment. We are currently registered to provide Highfield Qualifications Accredited Training programs leading to the following sample qualifications:

Courses can be booked here

  • Highfield Level 2 Award for Security Officers in the Private Security Industry (Top Up)
  • Highfield Level 3 Award in Emergency First Aid at Work (RQF)
  • Highfield Level 2 Award for Working as a Door Supervisor within the Private Security Industry
  • Highfield Level 2 Award for Door Supervisors in the Private Security Industry (Top Up)
  • Full list of available qualifications here
Highfield Qualifications Approved Training Centre

We understand static security and the wider role that we play within that, so if you feel that your business could benefit then please call or email our Sales Team on 01752 227731.

Static Security

Members of our trained and SIA licensed team remain at your commercial premises to offer that all important vigilant yet discreet security presence

Retail Security

The threat of opportunist crime in retail is ever present but with the right type of security the issue can be avoided.

Mobile Patrols

When it comes to mobile patrols, most security companies make the same mistake of timed, regular checks and that simply doesn’t work.

Key Holding & Alarm Response

Being an approved licensed key holder and alarm responder is an important responsibility and we take it very seriously.

Event & festival Security

The most important thing about any event or festival is that people get to enjoy themselves in a safe and secure environment. To do that the security involved needs to handle things in a balanced, even way.

Front of House Security

Our SIA licensed manned security staff or personnel are licensed to protect client assets and are often seen as the front line representatives of your business.

Consultancy Services

If you don’t see exactly what you’re looking for our Consultancy Services can provide a solution better suited to your specific security needs.

Simply contact us on
01752 227731 or
and tell us what you need!