Client Satisfaction Questionnaire

PLEASE HELP US TO HELP YOU

Thank you for selecting Security Management South West Limited as your Security provider.

We are always trying to improve the quality of our work. To help us we would be grateful if you would take a few minutes to complete the attached questionnaire.

Your answers will tell us the extent to which you are satisfied with the service you receive and will help us identify any areas where we can improve.

Any additional comments that you feel may be helpful would be much appreciated, whether or not they are complimentary, we are also required to gain feedback from you, your employees, consumers, and/or other outside agencies that may visit your premises and interact with our officer(s).

When you have completed the form, please would you return it to us either by post or email to sales@smsw.co.uk

Your Details
Name*
First Last
Company
Phone
Email
First Impressions
First impressions of the company on contact*
1 2 3 4 5 6 7 8 9 10
Requirements
Customised to your needs*
1 2 3 4 5 6 7 8 9 10
Security Services we provide - the effectiveness and schedule*
1 2 3 4 5 6 7 8 9 10
Getting things right*
1 2 3 4 5 6 7 8 9 10
Quick and timely action on problems*
1 2 3 4 5 6 7 8 9 10
Telephone and Customer care received from the office*
1 2 3 4 5 6 7 8 9 10
Your Officer
Appearance and behaviour*
1 2 3 4 5 6 7 8 9 10
Professionalism*
1 2 3 4 5 6 7 8 9 10
Reaction to any instruction given*
1 2 3 4 5 6 7 8 9 10
Charges
Value for money*
1 2 3 4 5 6 7 8 9 10
General
Deliver on promise*
1 2 3 4 5 6 7 8 9 10
How would you rate us as a Security Company?*
1 2 3 4 5 6 7 8 9 10
Overall professionalism of the Company*
1 2 3 4 5 6 7 8 9 10
How likely is it that you will recommend us?*
1 2 3 4 5 6 7 8 9 10
How do your employees/consumers view your security?
What encouraged you to use us in the first place?
What one thing could we do better?
ADDITIONAL COMMENTS:

We understand static security and the wider role that we play within that, so if you feel that your business could benefit then please call or email our Sales Team on 01752 227731.

Static Security

Members of our trained and SIA licensed team remain at your commercial premises to offer that all important vigilant yet discreet security presence

Retail Security

The threat of opportunist crime in retail is ever present but with the right type of security the issue can be avoided.

Mobile Patrols

When it comes to mobile patrols, most security companies make the same mistake of timed, regular checks and that simply doesn’t work.

Key Holding & Alarm Response

Being an approved licensed key holder and alarm responder is an important responsibility and we take it very seriously.

Event & festival Security

The most important thing about any event or festival is that people get to enjoy themselves in a safe and secure environment. To do that the security involved needs to handle things in a balanced, even way.

Front of House Security

Our SIA licensed manned security staff or personnel are licensed to protect client assets and are often seen as the front line representatives of your business.

Consultancy Services

If you don’t see exactly what you’re looking for our Consultancy Services can provide a solution better suited to your specific security needs.

Simply contact us on
01752 227731 or operations@smsw.co.uk
and tell us what you need!

SECURITY WITHOUT COMPROMISE

READY TO FIND OUT MORE?

Security Management South West Limited
Tor View House
Dark Lake View
Plymouth
PL6 7TL

01752 227731
operations@smsw.co.uk

"Security Management South West Limited currently holds SIA Approved Contractor Scheme (ACS) status for the provision of Security Guarding and Keyholding services"

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