Another year, another ISO 9001 Quality Audit passed!
If there is one thing that matters to Security Management South West the most, it has to be quality; and it’s that time of year when we are audited to ensure we pass the ISO 9001 annual inspection.
The ISO 9000 family addresses various aspects of Quality Management and contains some of ISO’s best known standards. The standard provide guidance and tools for companies and organisations who want to ensure that their product and services consistently meet clients requirements, and that quality is consistently improved.
This year we moved over to the new legislation ISO 9001:2015 and we are delighted that, once again, we passed and our network of clients, suppliers and staff are 100% sure that when dealing with Security Management South West, they are dealing with a fully accredited company.
The discipline ISO to our company has absolutely made us a better company; it impel us to document everything, conduct the proper training and regularly audit our performance to continuously improve.
ISO 9001:2015 is awarded to companies that meet the requirements for Quality Management Systems across a number of areas of the business, including facilities, training, people and services. The ISO state that;
‘ISO 9001:2015 specifies requirements for a quality management system when an organization:
- a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
- b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.’
In addition to the ISO, we also underwent a full company audit under the SIA Approved Contractor Scheme and have passed, yet again!
In order to be assessed for the ACS accreditation, Security Management South West underwent rigorous audits on all aspects of the business to meet the standards set by the scheme. In order to achieve the accreditation, private security suppliers must demonstrate the highest levels of performance in the broadest range of business operations. The purpose of the process is to improve the overall standard of the security industry across the UK.
This year’s audit took place over a few days and included meetings with office staff, site visits, and client discussions on service delivery/relationships
Meeting these standards for ISO and ACS isn’t something you can fake. It’s something that is deeply instilled into our daily operations, and it takes continued discipline. That’s why Security Management South West doesn’t treat Quality Management as once-a-year event. We live it every day — through continuous self-review, and in how we organise our company.